Terms and Conditions
When you make a booking, you must complete the booking form accepting on behalf of your party the terms of these booking conditions and pay a deposit (normally €300) through our bank account. A contract will exist when we issue our booking confirmation.
Paying for your holiday
The balance of the price of your holiday must be paid on receipt of a final invoice at least 4 weeks before departure unless we have notified you otherwise. If the balance is not paid in time, we reserve the right to cancel your holiday, retain your deposit and apply the cancellation charges set out below.
If you cancel your booking
You, or any member of your party, may cancel your holiday at any time, providing that the cancellation is made by the person signing the booking form and is received by us in writing. Cancellation charges as shown below will be applied.
More than 56 days before departure – loss of deposit.
From 30 to 56 days before departure – 50% of total trip cost,
Less than 30 days before departure – 100% of total trip cost. If you cancel at any time, you will also lose any non-recoverable costs for the accommodation.
Note: If the reason for the cancellation is covered under the terms of a personal insurance policy, you may be able to reclaim these charges.
We guarantee that our trip price will remain the same once you have booked your holiday.
If we have to cancel or change your booking
We will only cancel your holiday if you fail to make full payment on time, or we are forced to do so by reasons of ‘force majeure’ such as war, riots, civil strife, industrial dispute, terrorist activity, natural disaster and adverse weather conditions OR the minimum number of clients to run a tour (usually four) has not been reached. In the latter event, we will advise you of cancellation not less than six weeks before departure. In both cases you will have receive a full refund. We will not be liable for any expenses incurred before receipt of our final invoice, such as, own flights, visas, vaccinations etc., or for any compensation.
It is unlikely that will have to make any changes to your holiday but we reserve the right to do so. Where such minor changes do occur or are deemed necessary, we will advise you in good time. Minor changes are not acceptable as grounds for cancellation. In the event of a significant change of transport or accommodation affecting more than 10% of the duration of the tour, you will have the choice of accepting the arrangements, or cancelling and receiving a full refund.
No compensation will be payable and no liability beyond offering the above mentioned monies can be accepted, where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or where we cancel for lack of numbers providing we notify you no less than six weeks before departure.
Our multi-sport week, multi trekking week and the photographic tour will take you in exciting places where the risk of injury, accident, loss of property, and minor discomfort can happen. Your booking is accepted on the condition that you realise and accept all these elements of active travel. Changes may need to be made to it or to aspects of the holiday at any time during the trip. Whilst our leaders will make every effort to make suitable alternative arrangements, we cannot be held responsible for such changes, nor for any refunds.
The Company cannot be made liable for the consequences of weather conditions, flight cancellations, strikes, lost luggage, industrial action, wars, riots, sickness, quarantine, government intervention or other untoward occurrences. Any additional costs that result, such as extra hotel accommodation or flights, will be your responsibility and must be paid for at the time. Depending on the circumstances, such costs may be recoverable under your personal insurance.
By signing our booking form, you agree whilst on the holiday to accept the decisions of the Trip Leader who represents the company. If in their opinion your behaviour, performance or presence is detrimental to the safety and welfare of the group, or counter to the progress of the itinerary, the leader may ask you to leave at any stage without recourse to any refunds.
Our liability to you
Sicily Active always does its best to make sure that your holiday arrangements are satisfactory. It also accepts responsibility, not only for the actions of its own employees, but also for those of its agents, suppliers and contractors provided they were acting within the scope or contract of their employment except where any action or event was unforeseeable or unavoidable even with all due care or attributable to any improper act or omission by the client or any third party.
Dealing with complaints
If you have any complaint about the holiday, you should make it known as soon as possible to Ivano, Vera or the trek leader and the supplier concerned (if applicable). If it is still unresolved at the end of your trip, you must notify the Sicily active office within 30 days of your return where we will do our best to resolve it.
The land price of your trip includes:
All accommodation as listed on the website
All transport listed on the website
Sightseeing and meals as listed on the website
The services of a group leader as described on the website
Insurance for the activities during the holiday
The land price of your trip does not include:
International or internal flights
Meals other than those specified on the website
Visa and passport fees
Optional activities and all personal expenses
Age & health requirements
Minimum General Policy: For the majority of our one week trips is 15 at the time of travel, even though some trips are designed and advertise for families with kids as young as 10. All travellers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveller under the age of 18 day. If a legal guardian elects to designate an escort in their lieu, they will be required to complete and sign a relevant document, to delegate their authority.
Please note we cannot guarantee joining rooms for families.
Variations: A minimum age of 15 applies to our weeklong trip while a lower minimum age applies to Family trips and Short Break Adventures.
Maximum General Policy: For the majority of our trips we have no upper age limit though we remind you that our trips can be physically demanding and passengers must ensure that they are suitably fit to allow full participation.
We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements and recommendations for your destination. We recommend undertaking an appropriate 12 weeks training programme before the holiday.
Photos and marketing
You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.
This contract is made on the terms of these booking conditions and is subject to Italian Law and the exclusive jurisdiction of Italian courts at all times.
Via Trapani n.8
98035 Giardini Naxos (ME)
UPDATING OF TERMS AND CONDITIONS
The Company reserves the right to update and/or alter these terms and conditions at any time, and it is the Clients responsibility to be familiar with them. The latest terms and conditions can always be found on the Company website www.SicilyActive and will supersede any previous versions.